COVID-19

A New Normal: Smart Businesses Must Re-Imagine CX To Manage And Thrive During The COVID-19 Pandemic

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Let’s begin with a wish for good health for all our readers, community and world. That’s the most important thing!  Let’s face it: The plague is here. And its impact has been fast and furious. Whether you believe that COVID-19 (novel coronavirus) is as bad as may be forecast (G-d forbid it be that bad, …

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From Surviving To Thriving: How To Reinvent Your Business After Covid-19 And Beyond

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When the Covid-19 pandemic hit the United States in early March, the specialty medical services startup Faebris was in the process of renovating a new office space. Given its focus on infectious diseases, with an emphasis on patients with HIV/AIDS whose immune systems are already weakened, the Atlanta-based company knew it needed to move quickly …

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